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Telecommunication giant, MTN has urged its mobile money agents nationwide to act as ambassadors in protecting the brand.
According to the Chief Executive Officer of MTN Mobile Money Limited Eli Hini, mobile money agents should provide exceptional experience for customers and must be aware that their actions and inactions of the affect the image of MTN and for that matter Mobile Money Limited.
“While we interact with you tonight, you are also reminded that as agents, you have a responsibility to serve as ambassadors for the MoMo brand. Your actions and inactions affect the image of MTN and for that matter Mobile Money Limited, therefore we urge you to provide exceptional experience for our customers”, Mr. Eli Hini said at the annual mobile money agents and merchants awards at the Atlantic Hotel in Takoradi on Saturday, November 27, 2021.
On mobile money fraud, Mr. Eli Hini said fraud activities on the platform is significantly declining.[ads4]
He said this is as a result of measures put in place by the management of the telecommunication giant to enhance mobile money customer experience.
Mr. Hini said, in April, the telecommunication giant implemented the ID presentation for cash out service. Apart from the initial challenges faced with some of vendors flouting the directive, the project, according to him, has been largely successful.
“Also, this year, we took the fight against fraud a notch higher as we collaborated with the relevant stakeholders to block the IMEI’s of phones used in undertaking fraud. This has contributed to a significant reduction in fraud activities on the MoMo platform. We will continue to count on all of you to report incidences of fraud to enable us to take the required steps. If you suspect any case of fraud, do not hesitate to report. Call 114, Send a Text to 1515 or 419 or Send an email to: MMFraudteam.GH@mtn.com.[ads2]
“We are happy to note that since we begun blocking of phones used in defrauding customers, we have seen a decline in MoMo fraud cases. As we begin the festive season, we would like to urge all our partners and customers to remain vigilant in the fight against fraud.”
Meanwhile, a total of 200 MoMo partners which is made up of 100 Agents, 60 Merchants and 40 Mobile Agents received awards at the annual mobile money agents and merchants awards held at the Atlantic Hotel in Takoradi last Saturday.[ads1]
The ultimate winner took home a brand new Nissan Kick SUV while other winners had prizes which include motor bikes and television sets.
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