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The Chief Executive Officer of MTN Mobile Money Limited, Eli Hini has said fraud activities on the platform is significantly declining.
According to him, this is as a result of measures put in place by the management of the telecommunication giant to enhance mobile money customer experience.
Speaking at the annual mobile money agents and merchants awards at the Atlantic Hotel in Takoradi on Saturday, November 27, 2021, Mr. Eli Hini reiterated that, this year MTN has successfully implemented two major interventions which are all aimed at enhancing Momo customer experience.
He said, in April, the telecommunication giant implemented the ID presentation for cash out service. Apart from the initial challenges faced with some of vendors flouting the directive, the project, according to him, has been largely successful.
“Also, this year, we took the fight against fraud a notch higher as we collaborated with the relevant stakeholders to block the IMEI’s of phones used in undertaking fraud. This has contributed to a significant reduction in fraud activities on the MoMo platform. We will continue to count on all of you to report incidences of fraud to enable us to take the required steps. If you suspect any case of fraud, do not hesitate to report. Call 114, Send a Text to 1515 or 419 or Send an email to: MMFraudteam.GH@mtn.com.[ads2]
“We are happy to note that since we begun blocking of phones used in defrauding customers, we have seen a decline in MoMo fraud cases. As we begin the festive season, we would like to urge all our partners and customers to remain vigilant in the fight against fraud.”
He congratulated the over 102,000 agents and merchants in the South-West who are making the dream of a cash-lite society possible, which “is evident in the dramatic uptake of MoMo in this area especially during this pandemic.
Your willingness to brace the odds and ensure that your customers are served is highly commendable.”
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